Vehicle Rental Terms and Conditions

1.1. Lessor

Vehicle rental services are provided by:

Hereinafter referred to as the “Lessor”.

1.2. Application of these Terms

These General Terms apply to all vehicle rental agreements concluded between the Lessor and the natural or legal person named in the Rental Agreement as the renter (the “Renter”). These Terms form an integral part of every Rental Agreement.

1.3. Contractual documents

The contractual relationship between the parties consists of:

Individually agreed terms take precedence over conflicting standard provisions.

1.4. Consumer rights

Nothing in these Terms excludes or limits rights that cannot lawfully be excluded or limited under Austrian law or the applicable mandatory consumer protection rules of European Union law.

“Vehicle” means the vehicle specified in the Rental Agreement, including the keys, documents, tires, accessories, equipment and other items handed over with it.

“Renter” means the natural or legal person entering into the Rental Agreement.

“Approved Driver” means a driver expressly approved by the Lessor and named in the Rental Agreement.

“Rental Period” means the agreed period beginning on the date and at the time the Vehicle is handed over and ending on the agreed date and at the agreed time of its return.

“Security Deposit” means a sum of money or a payment authorization provided as security for the obligations under the rental.

“Handover Protocol” means a written or electronic record of the Vehicle's condition at handover, which may include the mileage, fuel/charge level, completeness, existing damage, photos and video.

“Damage” means a deterioration in condition, damage, destruction, loss or reduction in functionality of the Vehicle beyond Normal Wear and Tear arising during the Rental Period.

“Damage Event” means a single event or a series of directly related events resulting in Damage.

“Normal Wear and Tear” means a change in condition arising solely from the ordinary and careful use of the Vehicle and not resulting from a collision, impact, misuse, negligence or improper handling.

“Liability Limit for Covered Damage” means the maximum contractual amount of the Renter's participation in Covered Damage per Damage Event, as specified in the Rental Agreement.

“CDW” means the contractual limitation of the Renter's liability for certain damage to the Vehicle provided by the Lessor (Collision Damage Waiver). Unless expressly stated otherwise, CDW is not a separate insurance contract between the Renter and an insurer.

“0-Excess Protection” means an additional contractual reduction of the Liability Limit for Covered Damage to EUR 0, subject to all conditions and exclusions of this document.

“Telematics” means GPS or other technologies installed in or connected to the Vehicle that may record or transmit data about the Vehicle.

3.1. Minimum requirements

Unless the Lessor has expressly agreed otherwise, every driver must:

Learner, provisional, suspended or otherwise invalid driving licenses are not accepted.

3.2. Foreign driving licenses

Where required by law, the driver must also hold an international driving permit, a certified translation or another document required to lawfully drive the Vehicle in Austria and the intended countries of travel. Responsibility for holding the legal right to drive rests with the driver.

3.3. Additional drivers

Only drivers expressly named in the Rental Agreement may drive the Vehicle. To the extent permitted by law, the Renter is responsible for compliance with the Rental Agreement by every person to whom the Renter has given possession of, access to or control of the Vehicle.

3.4. Right to refuse handover

The Lessor may refuse to hand over the Vehicle before the start of the rental where circumstances exist that may affect safety, the security of the Vehicle, the performance of the Rental Agreement or the lawfulness of the use of the Vehicle. Such circumstances include, in particular, invalid, non-compliant or questionable documents; failure to meet the payment or Security Deposit requirements; signs of alcohol or drug intoxication or of another condition preventing safe driving; the provision of materially inaccurate information; failure to meet the driver requirements; and other material circumstances. The Lessor is not obliged to state, disclose or justify in detail the reason for the refusal, except where such an obligation is expressly provided for by applicable law.

4.1. Booking request

A request submitted via the website, WhatsApp, telephone, e-mail or a booking platform does not in itself constitute acceptance of the order by the Lessor. A booking becomes binding once it has been confirmed by the Lessor in writing or electronically.

4.2. Acceptance of the Terms

Before the Rental Agreement is concluded, the Renter is given access to these Terms and to the material price information. Electronic confirmation, including an action in the booking system, ticking a checkbox, an electronic signature or another unambiguously recordable method of acceptance, is deemed to constitute agreement to these Terms.

4.3. Vehicle model

The Lessor intends to provide the specific Vehicle model confirmed at booking. If handover of that Vehicle is impossible due to unexpected damage, breakdown, a road accident, a manufacturer recall or other circumstances beyond the Lessor's control, the Lessor may offer:

A Vehicle of a materially lower class will not be provided without the Renter's consent.

4.4. No standard 14-day right of withdrawal

Where a vehicle rental is concluded for a specific date or a specific Rental Period, the 14-day right of withdrawal provided for certain distance contracts does not apply to the extent established by applicable consumer protection law. This does not affect the contractual booking cancellation rules set out below.

5.1. Rental price

The rental price is determined by the Booking Confirmation or the Rental Agreement. For Consumer bookings, the stated final price includes applicable VAT unless expressly stated otherwise.

5.2. Services included as standard

Unless the Booking Confirmation provides otherwise, the Lessor's standard package includes delivery and collection of the Vehicle within Vienna or at Vienna Airport during the applicable service hours; the Austrian motorway vignette; the German environmental sticker, where provided for the given Vehicle; GPS/navigation equipment, where applicable; approved additional drivers; and the standard CDW in accordance with these Terms.

5.3. What is not included

Unless expressly confirmed otherwise, the price does not include fuel; electricity/charging; parking; toll roads and special charges for individual road sections/tunnels; foreign vignettes; ferries; fines for traffic violations; environmental charges beyond the included services; cleaning beyond normal cleaning; costs related to Damage; towing/recovery of the Vehicle due to circumstances attributable to the Renter; or other additional services.

5.4. Payment

The rental price and the Security Deposit must be paid or secured no later than at the handover of the Vehicle, unless a different deadline has been agreed in writing. The Lessor may accept cash, debit and credit cards or other offered payment methods.

6.1. Amount

The Security Deposit normally ranges from EUR 330 to EUR 900 depending on the Vehicle. The exact amount must be communicated before booking or specified in the Rental Agreement.

6.2. Purpose

The Security Deposit secures claims arising from the Rental Agreement, including, where applicable: the Liability Limit for Covered Damage; excess mileage; missing fuel/charge; missing equipment; additional cleaning; administrative costs relating to fines and road tolls; late return; the costs of towing/recovery of the Vehicle; and other documented amounts lawfully payable by the Renter.

6.3. The deposit is not a universal liability cap

The Security Deposit and the Liability Limit for Covered Damage are different concepts. If the Rental Agreement states that these amounts coincide, the relevant amount limits the Renter's liability only for Covered Damage to which the applicable CDW applies. It does not limit liability for Excluded Damage, intentional damage, other contractual debts, or losses to which the limitation of liability does not apply.

6.4. Refund/release

If the Vehicle can be fully inspected upon return and no grounds for a claim are identified, the Lessor initiates the refund or release of the Security Deposit without undue delay. Bank or card processing times are beyond the Lessor's control.

6.5. Deferred inspection

If a full inspection cannot be carried out because of heavy soiling, a wet body, snow or ice, insufficient lighting or other objective circumstances, the Lessor may carry out the final inspection after washing or once such circumstances have been removed. If the Security Deposit temporarily remains withheld in this connection, the Renter is notified accordingly.

6.6. Damage verification

If discovered Damage, a road accident or another claim requires verification or assessment, the Lessor may temporarily withhold the amount necessary to secure the potential claim, based on the photo, video and diagnostic materials, preliminary assessment or the cost of the relevant repair or replacement available at the time of withholding. Any unused balance is refunded once the amount of the claim has been determined. The amount withheld must not exceed the preliminarily substantiated amount of the potential claim.

7.1. Inspection at handover

When the Vehicle is handed over, the Lessor records its condition in written or electronic form. Such a record may include the registration data; mileage; fuel or charge level; the condition of the tires and rims; the exterior and interior; accessories and equipment; existing damage; photographs and/or video; and the date, time and place of handover.

7.2. Photo and video materials

Photographs and video recordings made in connection with the handover of the Vehicle form part of the documentation of its condition and may be used as evidence of the Vehicle's initial condition.

7.3. Inspection by the Renter

The Renter may inspect the Vehicle at handover and notify the Lessor of any visible damage not recorded at handover. Failure to identify a hidden or objectively unnoticeable defect does not constitute a waiver of mandatory statutory rights.

7.4. Electronic confirmation

The Handover Documentation may be confirmed by electronic signature or another recordable method. If the Renter refuses to confirm the condition record, the Lessor may record such refusal; the refusal itself does not prevent the use of photos, video and other evidence of the Vehicle's condition.

The Renter and each Approved Driver must use the Vehicle with care, for its intended purpose, in accordance with the manufacturer's instructions, traffic rules and these Terms.

In particular, the following is prohibited:

The Renter must take the necessary measures to protect the Vehicle from Damage, theft and misuse. A Vehicle left unattended must be locked; the keys must not be left inside the Vehicle or in an obviously unsafe place.

The Renter must use the correct type of fuel and, where applicable, suitable charging equipment.

Warning indicators, tire pressure messages, overheating, fluid leaks, unusual noises or other signs of malfunction must not be ignored.

If continuing to drive may cause additional Damage or create a safety risk, the Renter must stop using the Vehicle as soon as this is possible without creating additional danger and contact the Lessor. The Renter is liable for additional Damage caused by continuing to drive after obvious signs of malfunction have appeared or by failure to follow the Lessor's instructions relating to the safe operation of the Vehicle.

For rentals of up to and including two calendar days, the permitted mileage is 250 kilometers per rental day.

Mileage in excess of the set limit is charged at EUR 0.20 per kilometer.

For rentals of three to thirty calendar days, mileage is unlimited unless the Booking Confirmation states otherwise, including for commercial or long-term use.

For rentals exceeding thirty days, the applicable mileage limit is specified in the Rental Agreement.

11.1. Countries included at no additional charge

Unless the Booking Confirmation states otherwise, the Vehicle may be used at no additional charge in Austria, Germany, Italy, Switzerland, Slovakia, Slovenia, Hungary, the Czech Republic, Poland and Croatia.

11.2. Zone requiring additional approval

Travel to France, Belgium, the Netherlands or Luxembourg requires the Lessor's prior written permission and is subject to the applicable cross-border fee, which at the time of preparation of this draft amounts to EUR 350, unless otherwise stated at booking.

11.3. Other countries

Travel to any other country is prohibited unless the Lessor has given prior written permission to enter that country.

11.4. Consequences of an unauthorized border crossing

An unauthorized border crossing does not in itself automatically create unlimited liability for any unrelated damage. However, the Renter is liable for the actually incurred and documented additional costs directly resulting from the unauthorized trip, including the return or towing of the Vehicle, transportation, insurer fees and other losses caused by or directly connected with the breach. CDW or other contractual protection does not apply to Damage arising in a territory where the relevant protection or the underlying insurance cover is invalid, or to the extent that the unauthorized trip caused or materially increased the Damage or deprived the Lessor of the possibility of obtaining insurance compensation.

Vehicles may be equipped with GPS and telematics systems. Subject to applicable data protection law, such systems may be used for lawful purposes, including Vehicle security and theft prevention; locating and recovering a missing Vehicle; mileage verification; maintenance; detecting unauthorized cross-border use; investigating road accidents or Damage; and enforcing material contractual obligations where the use of such data is necessary for the relevant purpose.

Telematics is not used for unrelated marketing or arbitrary surveillance. The legal basis of the processing, the categories of data, retention periods, recipients and the data subject's rights must be described in the applicable privacy / telematics notice for the Vehicle.

The Lessor may provide the police and other competent public authorities with data on the current or last known location of the Vehicle upon their lawful request and within the limits of applicable law.

It is prohibited to interfere with, disable, block or damage GPS/telematics devices. The Lessor may use remote security functions, where technically available, only in lawful cases and without endangering road safety.

13.1. Mandatory third-party liability insurance

The Vehicle must carry the mandatory motor third-party liability insurance of the vehicle owner in accordance with applicable Austrian law. Such insurance primarily covers the relevant claims of third parties and does not in itself constitute insurance of Damage to the rented Vehicle.

13.2. Standard CDW

The standard CDW is included unless the Booking Confirmation expressly states otherwise. In respect of Covered Damage, the Renter's contractual participation is limited to the Liability Limit for Covered Damage set for the specific Vehicle.

13.3. Per Damage Event

The Liability Limit for Covered Damage applies separately to each independent Damage Event. Damage resulting from a single continuous event must not be artificially split into several Damage Events.

13.4. 0-Excess Protection

If 0-Excess Protection has been purchased and is valid for the relevant Damage Event, the Liability Limit for Covered Damage is reduced to EUR 0. 0-Excess Protection does not turn Excluded Damage into Covered Damage.

Unless the selected protection package expressly provides otherwise, the contractual limitation of liability does not extend to: interior damage; burns, stains and tears; tires and rims; wheel covers; lost or damaged keys; registration documents; license plates; damage caused by incorrect fuel; towing or recovery of the Vehicle due to circumstances attributable to the Renter; mechanical damage resulting from improper operation; damage to the clutch or transmission resulting from misuse; damage caused by overloading; underbody damage caused by improper use of roads; damage to the roof/upper part caused by collision with height barriers, garages and similar objects; damage caused by off-road driving; and the loss of or damage to handed-over accessories. A separate protection package may expressly extend cover to one or more of these categories.

CDW and 0-Excess Protection may be reduced or may not apply, to the extent permitted by law, if the Damage arose as a result of the following acts or if such acts materially impaired the Lessor's ability to obtain compensation from the insurer: intentional acts; gross negligence; driving under the influence of alcohol or drugs; driving by an unapproved driver; knowingly driving without a valid driving license; racing or other prohibited use; facilitating theft by leaving the keys without adequate protection; travel without permission to a territory where the cover is invalid; deliberately false information about a road accident; refueling with incorrect fuel; continuing to drive despite an obvious warning where this caused or increased the Damage.

A purely technical breach unrelated to the Damage does not in itself automatically void all contractual protection.

16.1. Safety

The Renter must stop immediately where it is safe to do so, secure the scene of the incident and provide the assistance required by law.

16.2. Police and emergency services

The police or emergency services must be called whenever the law requires it and also, in particular, in the event of injuries, theft, vandalism, an unknown other party, a participant fleeing the scene of the accident, material Damage, a suspected crime, or where the Lessor reasonably requires the police to be called. If the police refuse to attend, the Renter should record this fact where possible.

16.3. Notifying the Lessor

The Renter must notify the Lessor without undue delay, as soon as it is safely possible.

16.4. Evidence

The Renter must record the available details of the incident, including photos and video, the location, the circumstances, other vehicles, license plates, the drivers' contact details, insurance details and witnesses. Where applicable, the European Accident Statement should be completed.

16.5. No admission of liability or private settlement

The Renter may not, on behalf of the Lessor or its insurer, admit legal liability, promise compensation or independently settle third-party claims.

16.6. Cooperation

The Renter and the Approved Driver must provide the Lessor, the insurer, the competent authorities and the person carrying out the Damage assessment with the information and documents necessary for the investigation of the incident, the insurance settlement and the assessment of the Damage.

16.7. Theft

In the event of theft, the Renter must immediately notify the police and the Lessor and return all keys and documents of the Vehicle remaining in the Renter's possession.

17.1. Contact the Lessor first

In the event of a breakdown, a warning message, tire damage, loss of the keys, inability to start the Vehicle or another technical problem, the Renter must, where technically and practically possible, contact the Lessor before independently arranging repair or towing.

17.2. The Lessor determines the method of technical assistance

The Lessor may determine whether the Vehicle should be repaired on site; taken to an authorized service center; temporarily stored; transported to another location; or returned to Austria.

17.3. Technical failure through no fault of the Renter

If the Vehicle becomes unfit for operation solely as a result of a technical defect or an ordinary mechanical failure that was not caused or aggravated by the Renter's actions, the Lessor bears the actually incurred and documented costs of the necessary technical assistance and towing approved in advance by the Lessor.

17.4. Assistance required due to circumstances attributable to the Renter

The Renter bears the actually incurred and documented costs of roadside assistance, recovery, return and towing where such assistance became necessary as a result of circumstances attributable to the Renter or another driver, including: running out of fuel; depletion of an electric vehicle's traction battery due to failure to charge it in time; incorrect fuel; loss of the keys or locking them inside; damage to the tires/rims caused by impact or improper driving; continuing to drive after a serious warning; off-road driving; getting stuck as a result of the choice of route; unauthorized use; a road accident due to circumstances attributable to the driver; impoundment/towing by the authorities as a result of the driver's actions; or failure to return the Vehicle.

17.5. Unapproved towing or repair

If the Renter independently arranges towing or repair without the Lessor's prior consent, the Lessor is not obliged to reimburse such costs, except where immediate intervention was necessary to prevent an imminent threat to human life or health or material additional Damage, or was ordered by the police or another competent authority.

17.6. Breakdown outside Austria

The Lessor determines whether a Vehicle damaged or immobilized abroad should be repaired on site, stored, transported to another service center or returned to Austria.

17.7. Associated return/towing costs

If the need for return or towing arose due to circumstances attributable to the Renter, the recoverable costs may include the actually incurred and documented costs of the tow truck, transportation, storage, toll roads and tunnels, parking, release of the Vehicle from an impound lot, specialized equipment, and the necessary costs of collecting or repositioning the Vehicle.

The Renter must take the necessary measures to prevent or reduce further Damage. If the original malfunction is not attributable to the Renter but, after it occurs, the Renter continues to use the Vehicle contrary to an obvious risk, the Vehicle's warnings or the Lessor's instructions and thereby causes additional Damage, the Renter is liable for such additional Damage. Example: a technical warning appears through no fault of the Renter, but the Renter continues to drive contrary to an obvious risk or the Lessor's instruction, as a result of which the engine is damaged.

19.1. Agreed return

The Vehicle must be returned on the date, at the time and at the place specified in the Rental Agreement, unless the Lessor has agreed to a change in writing.

19.2. Condition upon return

The Vehicle must be returned with all keys, documents, accessories and handed-over equipment; with the agreed fuel/charge level; and without new Damage beyond Normal Wear and Tear.

19.3. Inspection and condition recording upon return

Upon return, the Lessor may inspect the Vehicle and record its condition, mileage, fuel/charge level, completeness and any identified damage by means of photographs, video recording, electronic records, Telematics data and other objective means of recording. For such a record to be valid, no separate return report needs to be drawn up or signed, unless expressly provided otherwise by the individual Rental Agreement.

19.4. Deferred inspection

If a reliable inspection is impeded by dirt, weather conditions, a wet body, snow/ice, insufficient lighting or similar circumstances, the Lessor may carry out an additional inspection after washing or once suitable conditions arise. Any newly identified Damage must be documented and communicated to the Renter without undue delay.

19.5. Absence of an immediate remark upon handover of the keys

The mere fact that an employee of the Lessor accepts the keys or the Vehicle without an immediate verbal remark does not mean that the Lessor waives a claim for Damage that could not be identified during the initial inspection or that requires subsequent washing, technical diagnostics or professional assessment. The Lessor must preserve photo, video, diagnostic or other evidence of such Damage.

19.6. Return without an employee present

If the Lessor has expressly permitted a return without an employee present, the Renter must follow the Lessor's instructions, properly lock the Vehicle and return the keys in the specified manner. Damage that arose before the proper completion of the return and that is attributable to the Renter remains within the Renter's responsibility.

20.1. Establishing new Damage

The Lessor normally establishes the existence of new Damage by comparing the documentation of the Vehicle's condition at handover with the photo, video and other materials obtained at or after the return, as well as with Telematics data, technical diagnostics and other relevant evidence.

20.2. Damage assessor

The Lessor may obtain an assessment from an authorized service center, a qualified automotive specialist, an independent assessor, an insurer or a professional provider of vehicle damage assessment services.

20.3. Calculation systems

Repair costs may be determined using recognized calculation systems, including AUDATEX, DAT, manufacturer standards, commercial quotes from service centers or comparable professional evidence.

20.4. Recoverable costs

Subject to the applicable CDW limitation and the law in force, a Damage claim may include the documented cost of repair; the cost of necessary spare parts; necessary towing and storage costs; the costs of the Damage assessment; actually incurred administrative costs directly related to the handling of the claim; and other directly arising and documented losses.

20.5. Loss of the ability to rent out the Vehicle

If the Renter is legally liable and the relevant loss is not covered by the applicable limitation of liability, the Lessor may claim objectively justified compensation for the loss of use of the Vehicle for the period during which it was unavailable for rental due to necessary repair or replacement. Such a claim must not lead to double recovery.

20.6. Diminution in market value

If, after repair, the Damage results in an objectively verifiable permanent diminution in the market value of the Vehicle, such diminution may be included in the claim if it is confirmed by a qualified assessment and is legally recoverable.

20.7. Total loss

In the event of an economic or technical total loss of the Vehicle, the amount of the loss may be determined on the basis of its market value immediately before the Damage Event, taking into account the residual value and the amounts received from the insurer or liable third parties.

20.8. Notifying the Renter

When making a Damage claim, the Lessor provides the Renter with information and documents sufficient to identify the Damage itself, the basis of liability, the calculation method, the relevant photographs or other evidence, and the amount claimed.

20.9. Objection

The Renter may submit a reasoned written objection within seven days of receiving the claim. The objection does not prevent the Lessor from carrying out the repair if it is necessary to restore the Vehicle's fitness for operation, provided that sufficient evidence of the Damage is preserved beforehand.

20.10. No double recovery

Any amount received from an insurer or a liable third party in respect of the same loss is taken into account in such a way that the Lessor does not receive double compensation for the same Damage.

If the Vehicle is returned with a lower fuel or charge level, the Lessor may charge the cost of the missing fuel or charge as well as the costs directly related to replenishing it.

The Renter is responsible for using the correct type of fuel. If incorrect fuel has been added, the Renter bears the actually incurred and documented costs directly caused by that event, including fuel removal, towing, cleaning, repair and other directly related costs, subject to applicable law and the selected protection package.

For electric and plug-in vehicles, all handed-over charging cables and adapters must be returned.

Normal cleaning after normal use of the Vehicle is included in the price. The Renter is responsible for additional cleaning required due to excessive soiling, including dirt, sand, food or liquid residues, stains, vomit, excessive amounts of animal hair, strong odors and comparable soiling.

Smoking and vaping in the Vehicle are prohibited.

Animals may be transported only in a carrier or with suitable interior protection, unless the Lessor has expressly agreed otherwise. Actual Damage caused by animals is charged separately from the cost of cleaning. The Renter reimburses the actually incurred and documented costs of additional cleaning or interior restoration directly caused by the transport of an animal.

The Renter is responsible for road tolls, parking, traffic violations, environmental charges and similar obligations arising in connection with the use of the Vehicle during the Rental Period.

If the Lessor receives a request from a competent authority, the Lessor may disclose the identification and contact details of the Renter or the driver where this is required or permitted by law.

If, in connection with the Renter's use of the Vehicle, the Lessor is required to process a fine, road toll or request from a competent authority, the Renter reimburses the amount that the Lessor was lawfully obliged to pay on the Renter's behalf, as well as the actually incurred and documented administrative costs directly related to the handling of such a claim. Liability continues after the end of the rental if the competent authority's notice is received later.

A rental extension is possible only after the Lessor's written confirmation. An extension request must be submitted no later than 24 hours before the agreed return time.

An extension takes effect only after confirmation of the Vehicle's availability; agreement on the additional rental price; and, where required, extension of the deposit or payment authorization. The request in itself does not extend the Rental Period.

A delay of up to 60 minutes does not in itself count as a new rental day, unless expressly agreed otherwise.

If the Vehicle is returned more than 60 minutes late without agreement, the Lessor may charge an additional rental day at the applicable rate and an administrative fee of EUR 60 for each day of delay.

If the Vehicle has not been returned more than 24 hours after the agreed time, the Renter has not obtained an extension and is not communicating with the Lessor regarding the return, the Lessor may take lawful measures to locate and recover the Vehicle and, where grounds exist, notify the competent authorities. The Renter bears the actually incurred and documented costs of recovering the Vehicle to the extent that the need for such measures was caused by the Renter's breach.

26.1. Standard period

Unless a different tariff has been expressly selected, a standard booking may be cancelled free of charge no later than 24 hours before the start of the Rental Period.

26.2. Late cancellation

In the event of cancellation less than 24 hours before the rental, or in the event of a no-show, the Lessor may withhold the clearly pre-announced booking fee or cancellation amount communicated to the Renter at booking, subject to applicable consumer protection law.

26.3. July and August

For bookings for the period from 1 July to 31 August, the Lessor may require a booking fee / prepayment of 10%. Unless expressly agreed otherwise: if the booking is cancelled no later than 30 days before the start of the rental, this fee is refunded; if it is cancelled less than 30 days before, it may be withheld.

26.4. Early return

A voluntary early return of the Vehicle does not entitle the Renter to a refund of the price of the unused Rental Period, unless otherwise agreed by the Lessor.

The Lessor may terminate the Rental Agreement in the event of a material breach by the Renter or where circumstances arise as a result of which further performance of the Agreement creates an immediate risk to safety, the security of the Vehicle or the lawfulness of its use. Such circumstances include, in particular: forged documents; material non-payment; an unapproved driver; serious prohibited use; unauthorized cross-border use creating a material risk; interference with GPS or telematics; dangerous misuse; refusal to stop operating the Vehicle despite serious safety instructions; impoundment of the Vehicle due to circumstances attributable to the Renter; or failure to return the Vehicle.

If notice is possible before the return or recovery of the Vehicle without creating additional risk, the Lessor notifies the Renter of the termination and provides return instructions. Upon termination, the Renter must cease using the Vehicle and make it available for lawful return. The Renter is liable for the actually incurred and documented costs directly caused by the material breach, subject to applicable law.

If the Vehicle becomes unfit for operation due to a technical defect not attributable to the Renter, the Lessor takes steps to provide a replacement Vehicle, subject to actual availability and taking into account the location of the Vehicle and the Renter. The immediate availability of an identical model is not guaranteed.

If no suitable replacement Vehicle is available and the Lessor cannot continue to provide the rental service, the Renter has the remedies provided by applicable law, including, where applicable, an appropriate refund of the price of the unused part of the rental.

If the inability to use the Vehicle arose due to circumstances attributable to the Renter, there is no automatic right to a free replacement Vehicle.

The Lessor is responsible for handing over a Vehicle that, at the time of handover, is fit for driving and for normal intended use.

These Terms do not exclude liability that cannot lawfully be excluded, including mandatory liability for harm to life and health and liability for intentional acts.

Subject to mandatory provisions of law, the Lessor is not liable for losses arising solely from circumstances that are beyond the Lessor's control and could not have been prevented by its actions, or for the loss of personal belongings left in the Vehicle, unless such loss was caused by acts for which the Lessor is legally liable.

The Renter is solely responsible for allowing sufficient time for flights, trains, meetings and onward travel.

The Renter is responsible for personal belongings left in the Vehicle. Before the return, it is recommended to disconnect mobile devices and delete personal data from the navigation, Bluetooth, multimedia and other systems of the Vehicle, where possible.

After the return, the Lessor may reset the data of the Vehicle's systems for privacy and operational purposes.

Personal data is processed in accordance with applicable law, including the GDPR, and the Lessor's Privacy Policy.

Processing may include data necessary for the booking and performance of the contract; verification of identity and of the right to drive; payment and the deposit; insurance claims and Damage; fraud prevention; legal compliance; the handling of traffic fines; the recovery of the Vehicle; and lawful Vehicle security purposes.

The processing of Vehicle location and telematics data must be separately and transparently described in the applicable privacy information.

The Lessor's main contact details: E-mail: info@bronxrentals.at; WhatsApp / telephone: +43 660 950 61 80.

Standard service hours: 08:00-22:00, seven days a week. The Rental Agreement may contain a separate emergency contact for road accidents, theft or urgent roadside assistance outside standard service.

The Renter must keep their e-mail address and telephone number up to date throughout the Rental Period.

The Lessor may set the Security Deposit off against accrued and sufficiently documented claims arising from the Rental Agreement.

If the payment method has been separately authorized for subsequent charges after the rental, the Lessor may charge lawfully payable amounts in accordance with the Rental Agreement and the applicable rules of the payment services. The Renter is provided with information and documents substantiating the basis and the amount of the subsequent charge.

If a valid monetary claim is not paid after due notice, the Lessor may pursue collection and claim the documented and legally permissible costs directly related to such collection.

The version of the Terms accepted by the Renter at the relevant booking applies to the specific Rental Agreement. The Lessor may amend the Terms for future rentals; however, the publication of a new version does not retroactively change a Rental Agreement that has already been concluded, unless the parties have lawfully and expressly agreed otherwise.

The Rental Agreement is governed by the law of Austria.

If the Renter is a Consumer, the choice of Austrian law does not deprive the Renter of the mandatory protection afforded by the law that would apply in the absence of such a choice under the applicable conflict-of-laws rules of the European Union.

Jurisdiction over disputes with Consumers is determined by the applicable law of Austria and the European Union. For contracts concluded exclusively between entrepreneurs, disputes are, to the extent permitted by law, subject to the jurisdiction of the competent court at the Lessor's registered seat.

If any provision of these Terms is invalid or unenforceable, the remaining provisions remain in force to the extent permitted by law.

An invalid term in a contract with a Consumer is replaced by the relevant statutory provision, and not by an interpretation that would unlawfully extend the Consumer's obligations.

The Lessor's failure to exercise a right in one specific case does not constitute a permanent waiver of that right.

Electronic documents, electronic signatures, photographs, video recordings, e-mails, booking system records, telematics data and other lawfully obtained materials may be used as evidence to the extent permitted by law.